Speak with the class teacher
Parents’ evenings are held twice a year – once in the autumn term and another in the Spring. We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. For example, following the Annual Report, which is sent home a few weeks before the summer holiday, you might like to arrange a meeting with your child’s class teacher to discuss some of the content of the report and how you can help your child over the long summer break.
Speak to the Headteacher
As well as speaking to the class teacher, Mrs Grimes will provide you with an overview of your child’s learning (she is responsible for tracking the attainment and progress of all children in school) as well as talk about ways to support you and your child. She treats all feedback sensitively and appropriately – your feedback is one of the ways we can keep getting better and better.
Put your views in writing
Every year in the Spring Term, we send out a short survey for parents / carers. The surveys can be returned to us unnamed, if you’d prefer.
Don’t wait until the annual survey, though! If you’ve got some feedback for us, we’d like to hear from you. You could send us an email or a short note left in the post box outside by the main entrance doors - any feedback you have (including comments left anonymously) can be left here
Parent View gives you the chance to tell Ofsted what you think about Rougham Primary. It asks for your opinion on 12 aspects of school, from the quality of teaching to dealing with bullying and poor behaviour. Ofsted uses the information you provide when making decisions about which schools to inspect, and when. By sharing your views, you’ll be helping us to improve – we’ll aim to keep doing the things you praise and sort out the things you criticise. Please remember that if your feedback is specific to your own child, it might be better to contact someone at school so we can respond quickly and specifically to help your child.
At the Parent View website, you’ll also be able to see what other parents have said about Rougham Primary (and, if you want to, view the results for any school in England).
Look out for our communications
Your questions, comments or concerns are often answered in our communications. Near the start of each term, parents / carers receive a class newsletter. The newsletters typically have class-specific information. We also aim to email a monthly newsletter out to all parents. This is in addition to occasional letters which are emailed whenever there is important news.
Make a complaint
Complaints are rare at Rougham Primary School. We have an open culture. Staff are nearly always available – it’s easy to have a quick chat with teachers or the headteacher so most concerns or complaints are dealt with quickly. However, if parents feel that they need to make a formal complaint, it should be made in writing to the headteacher, who will investigate and give a response within ten days. If parents remain dissatisfied, they can appeal to the Chair of Governors. The case will then be reviewed by a Governors’ Panel and a final response given within twenty days. A copy of the Local Authority’s Complaints Procedure is available to download from the policy page and any other documentation to which parents may require access is available from the school office.