Speak with the class teacher
Parents’ evenings are held twice a year – once in the autumn term and another in the Spring. We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. For example, following the Annual Report, which is sent home a few weeks before the summer holiday, you might like to arrange a meeting with your child’s class teacher to discuss some of the content of the report and how you can help your child over the long summer break.
Speak to the head teacher
As well as speaking to the class teacher, Mrs Clark will provide you with an overview of your child’s learning (they are responsible for tracking the attainment and progress of all children in school) as well as talk about ways to support you and your child. She will treat all feedback sensitively and appropriately – your feedback is one of the ways we can keep getting better and better.
Put your views in writing
Every year we send out a short survey for parents / carers. The surveys can be returned to us unnamed, if you’d prefer.
Don’t wait until the annual survey, though! If you’ve got some feedback for us, we’d like to hear from you. You could send us an email or a short note left in the post box outside by the main entrance doors - any feedback you have (including comments left anonymously) can be left here
Look out for our communications
Your questions, comments or concerns are often answered in our communications. Near the start of each term, parents / carers receive a class newsletter. The newsletters typically have class-specific information. We also aim to email a monthly newsletter out to all parents. This is in addition to occasional letters which are emailed whenever there is important news.
Make a complaint
Complaints are rare at Rougham Primary School. We have an open culture. Staff are nearly always available – it’s easy to have a quick chat with teachers or the headteacher so most concerns or complaints are dealt with quickly. However, if parents feel that they need to make a formal complaint please refer to the Tilian Complaints procedure below.